Privacy Policy

Introduction

At Inau Retail Sp. z o.o., your privacy is extremely important to us.
We are committed to protecting your personal data and ensuring transparency about how we collect, use, and safeguard your information when you visit our website or make a purchase.

This Privacy Policy explains how we handle your personal data in compliance with the EU General Data Protection Regulation (GDPR) and applicable Polish data protection laws.

Who We Are

Inau Retail Sp. z o.o.
Address: UL. WINCENTEGO RZYMOWSKIEGO 34 / 1.03, 02-697 WARSZAWA, POLAND
NIP: 5252996881 | REGON: 528087481 | KRS: 0001094121
We are the data controller responsible for processing your personal data.

Information We Collect

We collect and process personal data necessary to provide our services, fulfill orders, and improve your shopping experience.
This may include:

Personal identification details: Name, surname, date of birth (for age verification)
Contact information: Email address, phone number, billing and shipping address
Payment details: Payment method and transaction data (we do not store full credit card details)
Account information: Username, password, and order history (if you register an account)
Technical data: IP address, browser type, device information, and cookies (for site functionality and analytics)

How We Use Your Information

Your information is used for legitimate business purposes, including:

Processing and fulfilling your orders
Verifying your legal age (for alcohol and tobacco purchases)
Managing customer accounts and providing support
Sending order updates and service-related communications
Personalizing your shopping experience
Improving website functionality and product offerings
Complying with legal and regulatory obligations

We do not sell, trade, or rent your personal data to third parties.

Legal Basis for Processing

We process your personal data on the following legal grounds:

Performance of a contract: To fulfill your orders and deliver products
Legal obligations: To comply with Polish and EU regulations regarding alcohol and tobacco sales
Consent: For marketing communications and newsletters
Legitimate interest: To enhance user experience, prevent fraud, and protect our business operations

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (for example, for tax and accounting purposes).
Once no longer needed, your data will be securely deleted or anonymized.

Sharing Your Information

We may share limited personal data with trusted third parties only when necessary to deliver your order or operate our services, such as:

Delivery and courier companies (for shipping your purchases)
Payment processors (for secure payment handling)
IT service providers (for website maintenance and hosting)
All partners operate under strict data protection agreements compliant with GDPR.

Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content.
You can manage or disable cookies in your browser settings at any time.
For detailed information, please read our [Cookie Policy] (link to your cookie policy page).

Marketing Communications

If you choose to subscribe to our newsletter or promotions, we will send you updates about new products, offers, and discounts.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting our support team.

Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to access your data
Right to rectification (correction of inaccuracies)
Right to erasure (“Right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

To exercise these rights, contact us at:
📧 Email: [email protected]

We will respond to your request within the timeframe required by GDPR regulations.

Data Security

We use industry-standard security measures — including SSL encryption, firewalls, and secure payment gateways — to protect your data from unauthorized access, alteration, or disclosure.
While we take all reasonable precautions, no online platform can guarantee 100% security.

Children’s Privacy

Our website is not intended for persons under 18 years of age.
We do not knowingly collect or process data from minors. If we become aware that we have collected personal data from an individual under 18, we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes.
The updated version will always be available on our website, and the “last updated” date will be revised accordingly.