Terms & Conditions

1. Introduction

Welcome to Inau Retail Sp. z o.o.
By accessing or purchasing from our website, you agree to the following Terms & Conditions.
Please read them carefully before placing an order. If you do not agree, you should not use this website.

These Terms & Conditions govern the use of our online store and all purchases made through it.
By using our services, you confirm that you are of legal age (18 years or older) to buy alcoholic beverages or tobacco products under Polish and EU law.

2. Company Details

Inau Retail Sp. z o.o.
UL. WINCENTEGO RZYMOWSKIEGO 34 / 1.03,
02-697 WARSZAWA, POLAND
NIP: 5252996881 | REGON: 528087481 | KRS: 0001094121

3. Eligibility

To use our website and make purchases, you must:

Be at least 18 years old,
Have full legal capacity to enter into binding contracts,
Provide accurate and truthful personal and payment information.

If you purchase alcohol or tobacco products, you will be required to verify your age at checkout and again upon delivery. We reserve the right to cancel any order if age verification fails.

4. Product Information

While we strive to ensure all product details, descriptions, and prices are accurate, errors may occasionally occur.
If we discover an error in your order, we will notify you as soon as possible and give you the option to confirm or cancel your purchase.

Product packaging and information may differ slightly from what appears on our website. Always read the product label and safety instructions before consumption or use.

5. Prices & Payments

All prices are displayed in Polish Złoty (PLN) and include applicable VAT unless stated otherwise.
We accept multiple secure payment methods, including:

Bank transfer
Credit/debit cards
Other electronic payment gateways as shown at checkout

Payment must be received in full before your order is processed and shipped.

6. Orders & Contract Formation

When you place an order on our website, you will receive an automated Order Confirmation via email.
This email confirms receipt of your order but does not constitute acceptance.
A binding contract is formed once we send a Dispatch Confirmation and your payment has been successfully processed.

We reserve the right to reject or cancel any order due to product unavailability, payment issues, or legal restrictions.

7. Delivery Policy

We deliver products across Poland and to selected EU countries.
Delivery times and costs depend on your location and will be clearly shown at checkout.
For more information, please see our [Delivery Information Page].

Upon delivery, you may be asked to present a valid photo ID for age verification. Orders will not be handed over to minors or third parties who cannot prove legal age.

8. Returns & Refunds

You have the right to return most products within 14 days of delivery under EU consumer law, provided the items are unopened, unused, and in their original condition.

Perishable or personalized items (e.g., opened bottles, groceries, or tobacco products) cannot be returned unless faulty or damaged upon arrival.
For full details, please refer to our [Returns & Refunds Policy].

Refunds are issued to the original payment method within 7–10 business days of receiving and inspecting the returned items.

9. Age Verification

To comply with Polish and EU laws, all customers purchasing alcohol or tobacco must confirm they are at least 18 years old.
Age verification may occur at checkout and upon delivery.
Inau Retail Sp. z o.o. reserves the right to cancel any order if age cannot be verified.

10. Responsible Consumption

We encourage all customers to consume alcoholic beverages responsibly.
For health and safety information, please visit www.drinkaware.co.uk.

11. Intellectual Property

All content on this website — including text, graphics, images, logos, and design — is the property of Inau Retail Sp. z o.o. and protected by copyright laws.
You may not copy, reproduce, or use any part of this website without written consent.

12. Limitation of Liability

Inau Retail Sp. z o.o. is not liable for any direct or indirect losses arising from:

Incorrect use or storage of our products,
Misuse of alcoholic or tobacco products,
Errors or interruptions in website access,
Unforeseen delays or courier issues beyond our control.

Our total liability shall not exceed the value of the order in question.

13. Force Majeure

We shall not be held responsible for any delay or failure in performance caused by events outside our control, including natural disasters, strikes, or transportation disruptions.

14. Privacy & Data Protection

We value your privacy. All personal data collected through our website is processed in accordance with our [Privacy Policy] and in full compliance with GDPR and Polish data protection regulations.

15. Changes to Terms & Conditions

Inau Retail Sp. z o.o. reserves the right to update or amend these Terms & Conditions at any time.
Any changes will be posted on this page, and continued use of the website constitutes acceptance of the revised terms.

16. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Poland and the European Union’s e-commerce directives.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Warsaw, Poland.